Claiming Meal Expenses from Outing Procedure   Purpose: To ensure that staff are aware on the process on how to claim and that staff can claim back meal expenses in a timely manner.   Procedure:    The maximum amount that can be claimed for a meal / drink by a member of staff when accompanying a…

Banking   5-STAR ASPECT: This policy relates to the ‘Customer Service’ aspect of 5* Service.   Purpose:  To ensure money is banked appropriately   Procedure:    Notes:   The safe at Reception (Eurovault Aver S2) has a £4,000 cash rating/limit Up to £500 of petty cash is kept in the safe in a separate locked cash box…

Policy: The reception safe key and petty cash key are kept together and are the responsibility of the authorised key holders Authorised safe key holders: Nicola Collin – Reception safe keys Reception Lisa Payne/Rhona Hartley – Reception safe keys Nurse in Charge out of office hours – Reception keys Heather Samuel -Accounts   Procedure:  Keys…

Reception Petty Cash Transactions Procedure (inc fuel petty cash for Leuchie Vehicles)    Purpose:  To ensure accurate records are kept of petty cash transactions. Procedure: Petty cash box should be kept locked in the safe in the reception. The maximum amount in the petty cash box should be £500. If money is needed from petty…

  Enter details to in-house bill Enter Xero Click on business tab Sales overview tab New To – enter guest name, then tab Dates of stay from – to  Then on the same line, go along to branding theme, hit drop down box, select – in house bills Item – all codes are under GR…

Purpose:  To ensure accurate records are kept of guest money transactions.   Procedure:   Two people must record all transactions   Guest Deposit:     On the guest’s arrival Reception will ask if the guest would like to leave valuables in the safe at Reception.  Whether the guest does or doesn’t want to, this it is…

Purpose:  To ensure that all guest details that reception have are kept in accordance with our overall Data Protection Policy that is held within the S drive. Procedure:    Reception holds a small amount of guests details from their names, contact details for departure, cash amount (if any is held in the safe) and the in…

Donations made at reception – Procedure   Contact Fundraising Team. If a member of the team is available they will come to reception to accept the donation and complete the paperwork as detailed below. When no member of fundraising team is available the following procedure should be followed.   Procedure – for a cash, card…

Admitting a Guest to Leuchie Purpose: To ensure guests have a smooth and friendly welcome to Leuchie. To ensure the guests’ belongings are taken to the correct room for unpacking by care staff. Procedure:  Paperwork and equipment required:  Transport contact sheet Guests’ jacket sheet Luggage labels Name labels Tie-on labels Trolleys for luggage Finance sheets…