Confirm or decline booking – Assessing the Needs of our Guests Procedure Notes

Stage 4 – Confirm or decline booking 

When the assessment has been completed the booking can be confirmed or declined

• • Where booking agreed – bookings team to contact guest or enquire
• Where booking declined – RN to contact enquirer to explain reasons behind decision

Procedure

1. Call the guest or relevant enquirer to inform them that the booking can proceed, and dates and availability discussed.
2. Booking correspondence sent to the guest and other identified parties such as the funder of the break.  The letter includes dates of holidays, request for deposit, information pack, T&C’s, packing checklist.  The funder of the break is also sent details of the booking along with a funding form which is completed for invoicing purposes. The funder can be the guest or Local authority.  All paperwork is attached to the Booking Information Invoice form.
3. Booking checked on RE with price added.
4. Price added to the Dependency Booking Spreadsheet.
5. Where booking declined an RN will be available to explain reasons behind decision