Admitting a Guest to Leuchie
Purpose: To ensure guests have a smooth and friendly welcome to Leuchie. To ensure the guests’ belongings are taken to the correct room for unpacking by care staff.
Procedure:
- Paperwork and equipment required:
- Transport contact sheet
- Guests’ jacket sheet
- Luggage labels
- Name labels
- Tie-on labels
- Trolleys for luggage
- Finance sheets to specific rooms
- Guest finance book & guest envelopes
- Welcome the guest in a warm, friendly and professional manner and introduce yourself.
- On the Transport sheet record a contact name, telephone number and estimated time of pick up on out-going day. Ensure the people know that the guest must be picked up before 12pm on the outgoing Friday.
- Explain that you are putting a label onto wheelchairs/walking aids and all luggage etc
- Offer the guest the use of the safe for their money which will be recorded and locked in safe during holiday. Guests should be encouraged to keep their money in the locked drawer/ cupboard in their rooms if they do not wish to place it in the safe.
- Record coats/jackets on Guests’ jackets sheet, label and hang item on the room hooks opposite the dining room. (This is only for jackets that are with luggage, carers will remove any jackets from guests once in the house and will record and label and hang on room hooks opposite dining room area.)
- Inform the nurses/senior care team that a guest has arrived, they will send a carer down to take the guest to their room. Family can also go to have a look at the room if required.
R002 June 2025.
Leuchie is a charity registered in Scotland no. SC042249. Company no. SC392721
Posted in Reception